Last updated: June 2026. This Privacy Policy explains how ph48 collects, uses, stores, and protects the personal information of players and visitors to the ph48.one platform. By creating an account or using ph48 services, you agree to the practices described in this Policy.
ph48 uses SSL/TLS encryption for all data in transit and AES-256 encryption for data at rest. Your personal and financial information is never transmitted or stored in plain text on ph48 systems.
ph48 collects only the personal data that is necessary to operate the platform, verify player identity as required by PAGCOR, process financial transactions, and provide customer support. We do not collect data unnecessarily.
ph48 does not sell, rent, or trade your personal data to third parties for marketing purposes. Data is shared with third parties only where necessary to operate the platform or where required by Philippine law or PAGCOR regulation.
Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the right to access, correct, and request deletion of your personal data held by ph48, subject to regulatory retention requirements.
ph48's data handling practices comply with PAGCOR's licensing data requirements and the Philippine Data Privacy Act (RA 10173) administered by the National Privacy Commission (NPC).
ph48 players who do not wish to receive promotional communications — SMS, in-app notifications, or email — may opt out at any time from account settings or by contacting ph48 support. Opting out of marketing does not affect account access.
For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), ph48 is the data controller responsible for the personal information collected through the ph48.one platform and its associated services.
ph48 operates as a PAGCOR-regulated online gaming platform serving Filipino players across the Philippines. Our designated Data Protection Officer (DPO) may be contacted through the support channel listed in Section 13 of this Policy.
This Privacy Policy applies to all personal information collected from registered players, prospective players who browse ph48.one without registering, and individuals who contact ph48 support. It applies regardless of whether you access ph48 via desktop, mobile browser, or any future ph48 application.
ph48 collects personal information through direct registration, platform usage, payment processing, and KYC verification. Categories of information collected include:
2.1 Registration Information. When you create a ph48 account, we collect: full name, date of birth, Philippine mobile number, username, and password (stored in hashed form — never in plain text).
2.2 Identity Verification (KYC) Documents. To comply with PAGCOR requirements and Philippine anti-money laundering law, ph48 collects government-issued Philippine identification documents (such as Philippine passport, PhilSys National ID, SSS ID, UMID, or driver's license), which contain your full legal name, date of birth, photograph, and ID number.
2.3 Financial Information. ph48 collects transaction records including deposit amounts, withdrawal requests, payment method reference numbers (e.g., GCash transaction IDs, bank reference numbers), and account balance history. ph48 does not store full bank account numbers or complete GCash/PayMaya account credentials — only transaction reference identifiers needed for reconciliation.
2.4 Gaming Activity. ph48 logs all gaming sessions, including game titles played, bet amounts, win/loss outcomes, session duration, and bonus usage. This data is required for regulatory reporting to PAGCOR and for responsible gaming monitoring.
2.5 Technical and Device Data. ph48 automatically collects IP address, device type and model, browser type and version, operating system, session timestamps, and general geographic location (region/city level, not GPS-precise location). This data is used for fraud detection, security monitoring, and platform performance optimization.
2.6 Communications. If you contact ph48 support via live chat or email, ph48 retains records of those communications, including your queries, attachments, and our responses, for quality assurance and dispute resolution purposes.
ph48 uses the personal information described above for the following specific purposes:
ph48 does not use your personal data for any purpose beyond those listed above without obtaining your prior explicit consent.
Under the Philippine Data Privacy Act (RA 10173), ph48 relies on the following lawful bases for processing your personal information:
5.1 ph48 does not sell, rent, or trade your personal data to third parties. Data is shared only in the following circumstances:
5.2 All third parties who receive ph48 player data are required to maintain confidentiality and use the data only for the specific purpose for which it was shared.
ph48.one uses cookies and similar tracking technologies to operate the platform and enhance your user experience. The categories of cookies used are:
ph48 does not use third-party advertising cookies or cross-site tracking technologies that follow you across other websites. You may manage or disable non-essential cookies through your browser settings, though this may affect platform performance.
7.1 ph48 retains personal data for as long as necessary to fulfil the purposes described in this Policy, including ongoing regulatory obligations.
7.2 For active ph48 accounts, personal data is retained for the duration of the account's existence and for a minimum of five (5) years following account closure, in compliance with PAGCOR record-keeping requirements and the Philippine AMLA.
7.3 KYC verification documents (government ID images) are retained for the legally mandated period under PAGCOR and AMLA rules, which is generally five (5) years post-account closure.
7.4 Gaming session records and transaction histories are retained for a minimum of five (5) years for regulatory reporting purposes.
7.5 Marketing communication records (opt-in/opt-out preferences) are retained for three (3) years following account closure to demonstrate compliance with consent requirements.
After applicable retention periods expire, ph48 securely destroys or anonymises personal data in accordance with industry-standard data destruction practices.
ph48 implements the following technical and organisational security measures to protect your personal data:
In the event of a personal data breach that is likely to adversely affect players, ph48 will notify affected individuals and the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, as required by the Philippine Data Privacy Act.
Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by ph48:
To exercise any of the above rights, contact ph48 support as described in Section 13. ph48 will respond to data subject requests within 30 calendar days. Complex requests may require up to 60 days, in which case ph48 will notify you of the extension and the reason.
The ph48 platform is strictly restricted to individuals who are 21 years of age or older. ph48 does not knowingly collect or process personal data from persons under 21 years of age.
If ph48 becomes aware that personal data has been collected from a person under 21 — whether through registration bypass, false age declaration, or any other means — ph48 will immediately suspend the account, delete the data to the extent legally permissible, and forfeit any associated balance in accordance with our Terms and Conditions.
If you believe a minor has created a ph48 account, please contact ph48 support immediately so we can investigate and take appropriate action.
The ph48 platform integrates with third-party services including JILI Games and other certified game studios, GCash (GXI), Maya Philippines, and banking partners. Each of these providers operates under its own privacy policy. ph48 is not responsible for the data practices of third-party providers in contexts outside of their integration with ph48.
Links within ph48.one are limited to internal pages. ph48 does not maintain outbound links to third-party websites, and this Privacy Policy applies only to ph48.one and its associated platform services.
ph48 may update this Privacy Policy from time to time to reflect changes in our data practices, regulatory requirements, or platform functionality. Material changes will be communicated to registered players via in-platform notification or SMS to your registered Philippine mobile number at least 7 days before the changes take effect.
The "Last updated" date at the top of this Policy will be revised whenever changes are made. Continued use of the ph48 platform after a Policy update takes effect constitutes your acknowledgement of the revised terms.
If any proposed changes are unacceptable to you, you may request account closure as described in our Terms and Conditions before the effective date of the change.
For all privacy-related enquiries, data subject access requests, or complaints regarding ph48's handling of your personal data, please contact ph48 support:
Email: [email protected]
Live Chat: Available 24/7 within your ph48 account dashboard. Access via ph48 Login.
ph48 aims to acknowledge all privacy requests within 5 business days and resolve them within 30 calendar days. If you are not satisfied with ph48's response to a privacy complaint, you have the right to escalate your complaint to the National Privacy Commission of the Philippines (NPC) at privacy.gov.ph.
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